Discount Car & Truck Rentals

Customer Service Agent

1 month ago
Job ID
2017-3586
Number of Positions
1
Job Category
Call Centre
CA-ON-North York

Job Description

It’s Your Career. Drive It!

 

Are you looking for an exciting career in a fast paced and dynamic work environment?  Join a company with a passion for innovation and customer service that rewards performance through competitive bonus programs and internal growth opportunities. Discount Car and Truck Rentals is a Canadian owned and operated company. We are a renowned industry leader with over 300 offices across Canada. As a result of our continued growth and success, we are currently searching for new team members in North York (Finch Ave. West and Hwy. 400) to join our Leisure Sales Call Centre Team.

 

 

The successful candidate will: 

  • Communicate with customers on the phone and via email pertaining to inquiries and concerns.
  • Communicate with Travel Partners to respond and resolve Customer Service related issues and queries.
  • Liaise with Field Staff, Operations and other departments to resolve matters.
  • Ensure that Customer complaints are resolved with professionalism, while considering Revenue aspects for compensation.
  • Maintain Reports and Statistics of Customer Service Cases.
  • Follow up with multi-level management regarding customer inquiries; including other internal staff by phone, email or fax.
  • Meet daily performance targets.
  • Complete daily tasks and participate in activities as scheduled by Management.
  • Continuously promote Discount's services in a positive manner with Customers and Business Partners.

 

Knowledge and Skills: 

  • Tech savvy with strong computer skills
  • Strong MS Excel skills
  • Ability to make decisions in a fast paced environment
  • Ability to multi-task and meet deadlines
  • Attention to detail
  • Excellent communication skills both oral and written 

What’s in it for you?

  • Immediate enrolment in the Discount Incentive program, giving you discounted rates on home and auto insurance, clothing, sporting events and more
  • On site gym facilities free for our employees
  • Discounted rates on car and truck rentals           

 

 

Location:

720 Arrow Road

North York, ON

M9M 2M1

 

Major Intersection: Finch & Hwy 400

Dress Code: Business Professional

 

 

Apply now at www.discountcar.com/careers

Discount Car and Truck Rentals is an equal opportunity employer.

 

If you require a disability related accommodation in order to participate in the recruitment process, please advise your Recruitment Specialist to ensure your requirements are met.

 

 

 

 

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